Rod Hodgman

As companies continue the pursuit of reaping the cost savings and productivity enhancements offered by integrating real-time voice traffic over the corporate Wide Area Network (WAN), unified communications (UC) has found an unlikely ally: service-oriented architecture (SOA). Traditionally, application development is a slow-moving process: businesses recognize the functionality they need within their infrastructures and request that IT departments develop an application that addresses the need. Before SOA, in the time it would take IT to develop, test, and train staff on the solution, the issue had often times evolved or changed to the point where the applications needed to be modified – or worse – scrapped altogether. The allure of SOA is that it enables administrators to re-use code and thereby not re-create the wheel every time a ticket comes in. The e... (more)

SOA Case Study: Leveraging SOA in Business Processes

Covergence is the creator of Eclipse, an award-winning series of next-generation session border control solutions. Recently, the company unveiled the Covergence Policy Manager, a policy enforcement solution for real-time applications. Using Policy Manager, organizations can now build session policy enforcement into applications that include VoIP, video, IM, presence, conferencing, shared workspaces, and other forms of real-time communications. This case study details how one major financial institution leveraged the Covergence Policy Manager to improve communications between cus... (more)